Covid-19 Safety Protocols

Due to the current Covid-19 pandemic, The Forge Clinic have reviewed and made changes to our clinic protocols and the way we practice. The health and safety of you and our team is paramount. In order to help manage any potential risks, we have taken a number of steps that will allow us to continue to offer treatments in a safe environment.

We have undertaken a full risk assessment and the following key safety measures and additional protocols have been implemented to mitigate any potential risk associated with Covid-19. The Forge Clinic is following the advice of Public Health England to ensure we are maintaining the highest possible standards, and we will continue to carry out regular reviews of these protocols to ensure any required additional measures can be introduced if necessary.

All practitioners have been updated on these policies and any training required has been carried out. Before you book an appointment, please make sure you are familiar and comfortable with these protocols.

When to Self-Isolate
As advised by the NHS and Public Health England you should self-isolate immediately and not attend The Forge Clinic if:

You are experiencing a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
– You have new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
– You experience a loss or change to your sense of smell or taste – this means you’ve noticed you cannot smell or taste anything, or things smell or taste different to normal
– You or someone you live with has tested positive for coronavirus
– Someone in your support bubble has symptoms or tested positive and you’ve been in close contact with them since or during the 48 hours before their symptoms started or they received their test
– You’ve been told you have been in contact with someone who has tested positive
– Covid-19 regulations mean that you must self-isolate for 10 days if you arrive in the UK from a non-exempt country. This applies to all travel to England, by train, ferry, coach, air or any other route

Changes in Clinic
– Appointments will be staggered by at least 10-minutes to allow time for us to sterilise contact areas and avoid patient overlap in clinic
– Medical grade PPE will be worn by all practitioners
– Updated consultation and triage process
– Remote appointments offered where a Face-to Face appointment is not necessary or in the case of shielding/ self-isolating patients
– Clinical waste disposed of safely via a clinical waste disposal company
– Safety screens installed on the reception desk
– Our cleaning schedule has been enhanced. Medical grade disinfectant used throughout the clinic by an external provider
– Screening email sent and consent for Face-to-Face treatment obtained day before appointment
– We will not be operating a waiting area – please arrive at the time of your appointment only
– All magazines have been removed from clinic and drinking water will be dispensed in disposable cups

Arriving for your appointment
– If you arrive early for your appointment please wait outside the clinic until your booking time, doorbell arrival system in place
– You will be greeted by your practitioner at the door and we will be operating temperature checks
– If you are not wearing a mask you will be provided a new clean mask to wear throughout your time in clinic
– You will be asked to wash your hands before touching any areas in clinic, if you are wearing gloves these will need to be removed
– Please avoid bringing any unnecessary articles such as additional clothing/ bags.
– Please attend your appointment alone, unless under the age of 16 or a chaperone is required. Chaperones will need to remain in the treatment room throughout your appointment and will be asked to complete a consent form with contact details to comply with track and trace policies

During your Appointment
– Medical grade PPE will be worn by all practitioners
– As a medical provider we ordinarily operate strict hand washing procedures, however these will be enhanced
– Couch covers and pillowcases will be removed. Couch paper will be used on the plinths and wipeable pillowcases used. These will be sanitised between patients
– During the appointment, if you are required to lie face down (prone), your face mask can be removed and reapplied as appropriate

 After your Appointment

-Follow up booking will be discussed; your practitioner will advise if a remote follow up session may be more suitable
– Payments made using card only
– Please wash/ sanitise your hands before leaving the clinic
– The appointments are staggered by at least 10 minutes to allow your practitioner time to replace any towels used, dispose of PPE and bedding into the clinical waste and sanitise all surfaces in the treatment room

Whilst we are doing everything we can, to mitigate the risks associated with Covid- 19, please remember any contact at this time comes with some risks. Your full support and compliance are therefore required to ensure we can keep the level of risk to a minimum. Thank you for your co-operation.

If you have any queries regarding the changes in protocols, please do not hesitate to contact us on or 02083326184

Vicky Baars & Rory Mee
Joint Clinic Directors